Decision details

RESOLVED:

(1)       That the title of Appendix A – Customer Service Strategy 2021-2026 be amended to extend the date range by one year in line with the Council Plan.

(2)        That Cabinet adopt the following documents:

·                Appendix A - Customer Service Strategy 2021-2027 (as amended)

·                Appendix B - Customer Care Standards

(3)       That Cabinet agree to delegate any minor changes in relation to the Customer Service Strategy and the Customer Care Standards to the Service Director – Customers in consultation with the Executive Member for the Customer Service Centre (The Leader).

REASON FOR DECISION: To adopt the new Customer Service Strategy.