Decision details

REVIEW OF COMMENTS, COMPLIMENTS AND COMPLAINTS POLICY

Decision Maker: Overview and Scrutiny Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No

Decision:

RESOLVED:

 

(1)        That the report be noted;

 

(2)        That Paragraph 4.4 of the policy be reworded to ensure that the Council’s responsibility and willingness to take complaints was made clear and to set out steps to be taken;

 

(3)        That definitions  be included regarding unreasonable, unacceptable and vexacious.

 

REASONS FOR DECISIONS: To enable the Overview and Scrutiny Committee to comment on the report entitled Review of Comments, Compliments and Complaints Policy.

Report author: Howard Crompton

Publication date: 27/07/2019

Date of decision: 16/07/2019

Decided at meeting: 16/07/2019 - Overview and Scrutiny Committee

Accompanying Documents: