Decision details

RESOLVED:

(1)       That the Customer Services Manager be requested to circulate the link to the Local Government Ombudsman website to all Members and Substitutes if this Committee;

(2)       That the Customer Services Manager be asked to clarify the reasons for the increased number of complaints regarding the Hitchin Swim Centre and reduced number of complaints for North Herts Leisure Centre;

(3)       That the information note be noted.

REASON FOR DECISIONS: To enable the Overview and Scrutiny Committee to consider the report entitled Full Year Update on Comments, Compliments and Complaints.