Decision details

RESOLVED: That the updated Comments, Compliments and Complaints Policy, as contained in Appendix A ,be approved with the following amendments:

(i)      The addition of a flow chart to help customers navigate the document;

(ii)     That a short version of the Policy be made available describing how to make a simple comment, compliment or complaint.

REASON FOR DECISION: To ensure that the NHDC Policy for Comments, Compliments and Complaints is up to date and clear and easy for customers and our staff to understand.