Decision details

RESOLVED:

(1)       That the Executive Member be requested to consider obtaining the right technology to ensure that comments, compliments and complaints made via social media, as well as those received by other methods, are able to be analysed, progressed and recorded effectively;

(2)       That the Customer Services Manager be requested to review the NHDC website pages regarding complaints and update it as necessary.

REASON FOR DECISION: To enable the Overview and Scrutiny Committee to consider the full year update regarding Comments, Compliments and Complaints (3Cs).