Decision details

INFORMATION NOTE - FULL YEAR PERFORMANCE UPDATE ON 3CS 24/25

Decision Maker: Overview and Scrutiny Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No

Decision:

Councillor Val Bryant, as Executive Member for Customer Experience, presented the information note entitled ‘Full Year Update on Comments, Compliments and Complaints (3C’s) 24/25’, which was followed by a verbal update from the Customer and Digital Services Manager on the current performance of the Customer Service Centre, following which Members asked questions.

Report author: Chris Jeffery

Publication date: 12/06/2025

Date of decision: 10/06/2025

Decided at meeting: 10/06/2025 - Overview and Scrutiny Committee

Accompanying Documents: