Issue - meetings

REPORT OF THE SERVICE DIRECTOR – RESOURCES

The final report to show performance against the Council’s Key Performance Indicators for 2020-21.

RESOLVED: That the 4^th Quarter Update on Performance against Performance Indicators be noted.

REASON FOR DECISION: To update the Committee on the performance indicators as well as other indicators that officers have updated and activated on Pentana Risk.

Audio recording 30 minutes 38 seconds

The Controls, Risk and Performance Manager presented the report entitled 2020/21 Quarter 4 Performance Indicators and drew attention to the following:

Status Summary

·                There were five green, two amber and two red indicators.

·                The rest of the indicators were for information only, with no targets set.

MI P&R 001 and BV10

·                The collection rates for sales ledger and NNDR were unable to meet their targets as a result of the pandemic;

·                It was likely that this trend would continue into the new year as businesses continued with the recovery process.

BV9

·                The Council Tax collection rates had improved and the target had been achieved for the year end.

REG 1, REG 2 and LI 035a

·                North Hertfordshire was performing well with regard to rates of homelessness prevention and relief with an improvement on last year and also when benchmarked against other Hertfordshire authorities;

·                The Government policy of ‘Everyone In’ had meant that there was an increase in the number of households in temporary accommodation.

REG 3

·                The percentage of environmental health inspections completed had now been confirmed as 17.1% at year end;

·                The low figure was due to a number of businesses being closed as a result of the pandemic, and also the advice of the Food Standards Agency that inspections were not to be carried out by staff.

MI LI 015

·                The number of visits to leisure facilities had exceeded the target set out in the recovery plan which was positive news.

NI 191

·                Overall tonnage of waste was showing as a red indicator against the target, predominantly due to lockdown increased tonnages;

·                The latest composition analysis showed that food waste was still being placed in with the residual waste so officers would be concentrating on improving this area.

PLA 01 and 02

·                                             Missed bin statistics had been provided for information.

Councillor Levett thanked the Controls, Risk and Performance Manager for the year end report.

RESOLVED: That the 4^th Quarter Update on Performance against Performance Indicators be noted.

REASON FOR DECISION: To update the Committee on the performance indicators as well as other indicators that officers have updated and activated on Pentana Risk.