Issue - meetings
WASTE SHARED SERVICE: CLIENT TEAM AND CORPORATE SUPPORT ARRANGEMENTS
Meeting: 27/06/2023 - Cabinet (Item 197)
197 WASTE SHARED SERVICE: CLIENT TEAM AND CORPORATE SUPPORT ARRANGEMENTS 
PDF 347 KB
REPORT OF THE SHARED SERVICE MANAGER – WASTE MANAGEMENT
This report follows on from previous reports provided to Overview & Scrutiny and the Executive regarding the future management of waste.
Additional documents:
- App1_Terms of Reference_Aim_Principles, item 197
PDF 17 KB
- App2_Policy Statements for 2025 Waste and Streets, item 197
PDF 511 KB
- App3_Online Contacts Integration_Scope, item 197
PDF 353 KB
- App4_Options appraisal presented to Partnership Board, item 197
PDF 200 KB
Decision:
RESOLVED: That Cabinet:
(1) Agreed that each Council leads on their own customer service provision with one set of processes for customer interactions being developed and agreed with a focus on resolution at the first point of contact.
(2) Noted the draft timeline for the transition for customer service provision outlined in 8.7
(3) Agreed to the proposed updates and changes to financial management and governance arrangements and subsequent necessary changes to the Inter Authority Agreement outlined in Section 8.
(4) Agreed the updated waste service policy statements contained in Appendix 2 to come into force from May 2025.
REASON FOR DECISIONS: To ensure the effective and efficient administration of the shared waste service.
Minutes:
Audio recording – 1:28:48
Councillor Amy Allen presented the report entitled ‘Waste Shared Service: Client Team and Corporate Support Arrangements’ and advised:
· The report was based on outcomes from the Member-led Joint Working Group between East Herts and North Herts Councils.
· Workshops held with Senior Managers identified and considered corporate support arrangements affecting waste contract administration and management.
· The changes made were to enhance the customer experience with transformation programmes and improved efficiency.
· The report followed from previous Overview and Scrutiny Committee and Executive reports regarding future waste management.
Councillor Amy Allen proposed and Councillor Alistair Willoughby seconded, and following a vote, it was:
RESOLVED: That Cabinet:
(1) Agreed that each Council leads on their own customer service provision with one set of processes for customer interactions being developed and agreed with a focus on resolution at the first point of contact.
(2) Noted the draft timeline for the transition for customer service provision outlined in 8.7
(3) Agreed to the proposed updates and changes to financial management and governance arrangements and subsequent necessary changes to the Inter Authority Agreement outlined in Section 8.
(4) Agreed the updated waste service policy statements contained in Appendix 2 to come into force from May 2025.
REASON FOR DECISIONS: To ensure the effective and efficient administration of the shared waste service.