Issue - meetings

REPORT OF THE SERVICE DIRECTOR – CUSTOMERS

To consider the proposed North Herts Digital Strategy 2024-27.

RESOLVED: That Cabinet:

(1)   Adopted the Digital Strategy (Appendix A).

(2)   Agreed to delegate any minor changes (to include reference to Council priorities) in relation to the Digital Strategy to the Service Director – Customers in consultation with the Executive Member for the Finance and IT.

 REASON FOR DECISIONS:  To ensure the Council has an approved digital strategy.

Audio recording – 20 minutes 38 seconds

Councillor Ian Albert, Executive Member for Finance and IT, presented the report entitled ‘North Herts Digital Strategy’ and advised that:

·       The digital systems were being updated for customers to improve their experience of dealing with the Council.

·       The new customer relations management (CRM) system was the first stage of a digital local platform for many of the service areas.

·       This was not just about improving technology, but it was an opportunity to develop the organisational skills and capabilities of the Council.

Councillor Elizabeth Dennis noted that it was important it for the Council to consider using the appropriate phrasing in all communications when addressing the community, and residents.

Councillor Ian Albert proposed and Councillor Amy Allen seconded and, following a vote, it was:

RESOLVED: That Cabinet:

(1)   Adopted the Digital Strategy (Appendix A).

(2)   Agreed to delegate any minor changes (to include reference to Council priorities) in relation to the Digital Strategy to the Service Director – Customers in consultation with the Executive Member for the Finance and IT.

 REASON FOR DECISIONS:  To ensure the Council has an approved digital strategy.