Issue - meetings

REPORT OF THE SERVICE DIRECTOR – RESOURCES

To make a change to the agreed Performance Indicators to be monitored throughout 2018/19 by Overview & Scrutiny,

RESOLVED: That the deletion of performance indicator LI037, and its associated targets be approved.

REASON FOR DECISION: The recent restructure has meant that the Performance Indicator in its current format covers functions relating to more than one directorate. An historic lack of responses to the survey as a paper based exercise allows the opportunity to refresh and improve the way that this data is collected and reported.

The Executive Member for Finance and IT presented the report of the Service Director – Resources in respect of an Amendment to Performance Management Measures for 2018/19.

The Executive Member for Finance and IT advised that the Council maintained a range of statutory and local performance indicators.

Indictor LI037 related to the previous Housing and Public Protection Service and concerned a general customer satisfaction survey measure for some of the Environmental Health, Housing, Community Safety and Licensing functions.

The recent restructure meant that responsibility for this indicator now fell under two separate Directorates and the method of conducting the survey was time consuming to administer and achieved a low number of responses.

The proposal was to delete this indicator in its current form and enable the Service Directors to refresh and improve the approach to measuring customer satisfaction.

RESOLVED: That the deletion of performance indicator LI037, and its associated targets be approved.

REASON FOR DECISION: The recent restructure has meant that the Performance Indicator in its current format covers functions relating to more than one directorate. An historic lack of responses to the survey as a paper based exercise allows the opportunity to refresh and improve the way that this data is collected and reported.