Issue - meetings
Fair Collection Policy
Meeting: 16/07/2019 - Overview and Scrutiny Committee (Item 27)
27 FAIR COLLECTION POLICY 
PDF 150 KB
REPORT OF THE SERVICE DIRECTOR – CUSTOMERS
To provide the Overview and Scrutiny Committee with an opportunity to review an early draft of the proposed Fair Collection Policy before it is considered by Cabinet.
Additional documents:
- Appendix 1 – Draft Fair Collection Policy, item 27
PDF 172 KB
- Appendix 2 – Penham Excel Ltd Information Leaflet, item 27
PDF 2 MB
- Appendix 3 – Penham Excel Ltd Vulnerability Policy, item 27
PDF 190 KB
- Appendix 4 – Penham Excel Ltd Information Note for Councils, item 27
PDF 60 KB
- Appendix 5 - Equalities Impact Assessment, item 27
PDF 80 KB
Minutes:
RESOLVED:
(1) That the Revenues and Benefits Manager be asked to undertake further work on the definitions within the Policy;
(2) That the Revenues and Benefits Manager be requested to collect data available from Councils undertaking ethical debt collection and provide this detail to Members of this Committee and Cabinet;
(3) That the Revenues and Benefits Manager be requested undertake some feedback checks on those customers that have been visited by collection agents.
REASON FOR DECISIONS: To enable the Overview and Scrutiny Committee to comment on the draft Fair Collection Policy.