Agenda item

REPORT OF THE SERVICE DIRECTOR - RESOURCES

Exception report showing PI data April to December 2018.

RESOLVED:

(1)       That the report entitled Q3 Performance Indicators be noted;

(2)       That the Controls, Risk and Performance Manager be requested to investigate what constitutes “Others” in respect of NI 157e and advise Members of this Committee of her findings.

REASON FOR DECISION: To enable the Overview and Scrutiny Committee to monitor Performance Indicators.

The Controls, Risk and Performance Manager presented the report entitled Q3 Performance Indicators and drew attention to the following:

BV 12a - Working days lost due to short-term sickness absence per FTE employee

Absence was reported by Service Area to make it easier for Managers to monitor

The projection for year end was that this would increase to 4.15 days absence per FTE

In response to a question from Councillor Morris she advised that sickness was looked at in a lot of detail. HR considered the wellbeing of staff. The highest level of sickness was in the Place and Customer Service Director areas.

LI 034 - Percentage of Environmental Health programmed inspections completed

This was identified as red in Q2, was amber this quarter and continued to improve.

NI 157ai - Percentage of major planning applications determined within the relevant statutory or agreed time periods

This was cross referenced with the number of appeals and refunds (of which there were none to date). The details appeared on the full report that had been emailed to Members one month before this meeting.

NI 157e - Percentage of all planning applications determined within the relevant statutory or agreed time periods

The Planning Team were now up to full staffing levels and this was improving.

Members commented that Planning was always a balance between hitting deadlines and negotiating to get a good application.

Members asked for information regarding  what constituted “others” in this target

Data with No Targets

In response to a question from Councillor Aspinwall, The Controls, Risk and Performance Manager advised that the full report had all of the targets and the Committee had elected to receive an exception report showing red and amber information only.

The data around Homelessness had no target and it had been agreed that no target would be set for the first year for food and garden waste.

NI 192 - Percentage of household waste sent for reuse, recycling and composting

This was identified as amber, with paper recycling having seen an 11 percent fall. It should be noted that this was a National trend and the introduction of the chargeable garden waste contact has had an effect on recycling levels.

Performance Reporting

Members noted that the full performance report was sent to Members of the Committee one month before each meeting and that an exception report was considered at the meetings.

It was for Members to review the full report and advise the Controls, Risk and Performance Manager of any items that they would like further detail presented at the meeting. If they wished for a specific Officer or Executive Member to be at the meeting they should contact the Committee, Member and Scrutiny Manager.

RESOLVED:

(1)     That the report entitled Q3 Performance Indicators be noted;

(2)     That the Controls, Risk and Performance Manager be requested to investigate what constitutes “Others” in respect of NI 157e and advise Members of this Committee of her findings.

REASON FOR DECISION: To enable the Overview and Scrutiny Committee to monitor Performance Indicators.