RESOLVED:
(1) That the title of Appendix A – Customer Service Strategy 2021-2026 be amended to extend the date range by one year in line with the Council Plan.
(2) That Cabinet adopt the following documents:
· Appendix A - Customer Service Strategy 2021-2027 (as amended)
· Appendix B - Customer Care Standards
(3) That Cabinet agree to delegate any minor changes in relation to the Customer Service Strategy and the Customer Care Standards to the Service Director – Customers in consultation with the Executive Member for the Customer Service Centre (The Leader).
REASON FOR DECISION: To adopt the new Customer Service Strategy.