Issue - decisions
WASTE SHARED SERVICE: CLIENT TEAM AND CORPORATE SUPPORT ARRANGEMENTS
29/06/2023 - WASTE SHARED SERVICE: CLIENT TEAM AND CORPORATE SUPPORT ARRANGEMENTS
RESOLVED: That Cabinet:
(1) Agreed that each Council leads on their own customer service provision with one set of processes for customer interactions being developed and agreed with a focus on resolution at the first point of contact.
(2) Noted the draft timeline for the transition for customer service provision outlined in 8.7
(3) Agreed to the proposed updates and changes to financial management and governance arrangements and subsequent necessary changes to the Inter Authority Agreement outlined in Section 8.
(4) Agreed the updated waste service policy statements contained in Appendix 2 to come into force from May 2025.
REASON FOR DECISIONS: To ensure the effective and efficient administration of the shared waste service.