RESOLVED:
(1) That the report be noted;
(2) That Paragraph 4.4 of the policy be reworded to ensure that the Council’s responsibility and willingness to take complaints was made clear and to set out steps to be taken;
(3) That definitions be included regarding unreasonable, unacceptable and vexacious.
REASONS FOR DECISIONS: To enable the Overview and Scrutiny Committee to comment on the report entitled Review of Comments, Compliments and Complaints Policy.