RESOLVED: That the updated Comments, Compliments and Complaints Policy, as contained in Appendix A ,be approved with the following amendments:
(i) The addition of a flow chart to help customers navigate the document;
(ii) That a short version of the Policy be made available describing how to make a simple comment, compliment or complaint.
REASON FOR DECISION: To ensure that the NHDC Policy for Comments, Compliments and Complaints is up to date and clear and easy for customers and our staff to understand.